FAQ

ABOUT FARM AND FRUITS

ARE YOU FARMER?

Yes, we are farmers! Our family has been caring for our apple orchards, passed down through generations. It's a tradition we cherish, tending to the trees our ancestors planted long ago. Growing apples is not just our livelihood; it's a connection to our roots and a source of pride.

CAN WE VISIT YOUR ORCHARDS?

Of course! Our orchards are gorgeous, especially when the flowers bloom and during harvest time. Just make sure to schedule a visit with us beforehand. We'd love to show you around and share the beauty of our orchards with you!

HOW MARKET APPLE ARE DIFFERENT FROM YOUR APPLES?

Fresh & wax-free apples, our apples differ significantly from market apples in several key ways. We grow our apples using sustainable farming practices, ensuring minimal environmental impact and maximum health benefits. Freshness is paramount; our apples are harvested and delivered within five to seven days, ensuring they reach you at peak freshness and crispness. In contrast, market apples often endure long-term cold storage to enhance shelf life, which can make them soggy and less crunchy and compromise your health. By prioritizing sustainable practices and rapid delivery, we guarantee that our apples are healthier, fresher, tastier, and better for both you and the environment.

Our Fresh fruits reach you without any ripening agents or any harmful chemicals sprayed on them.

ARE THEY WAX FREE

Yes, apples are wax-free. Apple produce their own natural wax coating on their skin, which is totally natural. We also practice sustainable farming methods to grow healthier fruit. So, you can enjoy apples without worrying about added artificial wax.

WHAT IS THE SHELF LIFE OF FRESH APPLES / HOWLONG DOES IT LAST?

Our Fresh fruits reach you without any ripening agents or any harmful chemicals sprayed on them.

Fresh, wax-free apples have a shelf life that varies based on storage conditions. Naturally stored at room temperature, they last about 1-2 weeks. Refrigeration significantly extends their freshness, allowing them to stay crisp and delicious for up to 4-6 weeks. For optimal longevity, we recommend storing apples in a cold, non-sunny space, ideally at normal room temperature if not refrigerated. Keeping them away from direct sunlight and heat sources helps maintain their quality. Enjoy the natural taste of our wax-free apples by following these simple storage tips.

ORDERS & SHIPPING

HOW CAN I TRACK MY ORDER?

You will get an SMS and an email with the tracking information when we ship your order.

WHEN WILL I RECEIVE MY ORDER?

You can expect to receive your order within 5 to 7 days. Our trusted courier partner, Delhivery, ensures swift delivery. We appreciate your patience and are here to assist you with any queries along the way. Feel free to reach out at shimlafarms10@gmail.com  if you need further assistance!

HOW MUCH DOES SHIPPING COST?

Shipping costs? Not here! We're thrilled to offer free shipping across India, no matter how big or small your order. That's right, zero rupees, zero hassle. So go ahead, shop to your heart's content, and leave the shipping worries to us. Happy shopping!

WHEN WILL MY ORDER BE PROCESSED?

Your order will be processed shortly after the start of our apple harvest on August 7th, 2024, followed by pear harvesting 15 days later. Rest assured, we'll ship your fruits within 24 hours of picking, ensuring you receive the freshest produce straight from our orchards. Thank you for your patience!

Same order 2 shipping address?

Yes, we gladly offer shipping to two different addresses at the same price for a single order placed, provided the order weighs a minimum of 10kg. Your convenience is our priority! Feel free to split your order and enjoy hassle-free delivery to multiple locations. Just write a email with order id after placing order to shimlafarms10@gmail.com

HOW DO I EDIT MY SHIPPING ADDRESS?

Sure thing! Before your order ships, simply drop an email to shimlafarms10@gmail.com with your updated shipping address. We'll take care of it for you! Remember, this option is only available before we ship your order. Let us know how we can assist you further!

CAN I CANCEL MY ORDER?

Certainly! The quickest way to cancel your order is to message us on WhatsApp using the number listed on our contact page. Alternatively, you can also send us an email at shimlafarms10@gmail.com . We're here to help and make the process as smooth as possible for you!

PAYMENT, RETURN & EXCHANGE

HOW CAN I RETURN A PRODUCT?

Certainly! Unfortunately, after shipping we can't take returns on fresh fruits, but if they arrive damaged or spoiled, just send us some pictures and we'll sort it out with a refund. For any other concerns, feel free to reach out to us via email at shimlafarms10@gmail.com. We're here to help!

IS CASH ON DELHIVERY AVAILABLE?

Unfortunately, we're unable to accept cash on delivery due to the perishable nature of fruits and the lack of AC containers in Delhivery. To ensure freshness and quality, we encourage online payment methods for a smoother experience. Thank you for your understanding and support!

IS BUYING ON-LINE SAFE?

Buying online with Shimla farms is 100% safe, we use same payment gateway used by many big giants like Myntra, Ola, Dominos & redbus i.e Phone pe. We prioritize your safety by offering this trusted payment method. With PhonePe, your transactions are encrypted and protected, ensuring a secure shopping experience. Shop worry-free with us!